Understanding your customers on a deeper level is the key to driving successful marketing and building lasting relationships. Customer segmentation—dividing your audience into groups based on shared characteristics—enables you to create more...
Skuza Consulting
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Product Portfolio Redesign and AI Integration in a Software Development Company
This case study explores the product portfolio redesign and the AI integration in a software development company. The company's software is designed to assist various industries, including retail, by automating tasks and enhancing operational...
Customer Service Transformation: Empowering Customers and Driving Growth
Embracing the Digital Age for Exceptional Customer Experiences Customer-centricity has become the cornerstone of success in today's rapidly evolving business landscape. As consumer expectations continue to rise, companies must adapt their strategies to...
Unified Vision: Integrating Customer Data Across Platforms
In today's data-driven landscape, businesses often grapple with the challenge of siloed systems, where disparate platforms house conflicting customer information, leading to inconsistent data across touchpoints. This fragmentation not only impedes...
Optimizing Motor Rehabilitation: Machine Learning Solutions for Parkinson’s and Stroke Recovery
Optimizing Motor Rehabilitation: Machine Learning Solutions for Parkinson’s and Stroke Recovery This case study explores the problems we solved for a healthcare company that uses machine learning algorithms to improve the motor function of patients with...
Challenges in Utilizing AI-Generated Data for Customer Operations
In the evolving landscape of customer service, AI and automation are increasingly pivotal, promising enhanced efficiency and customer satisfaction. However, a significant hurdle remains: the effective interpretation and utilization of the vast data...
Data Day Texas 2024
In January 2024, I had the privilege to attend the Data Day Texas Conference, commencing on the 27th at the AT&T Executive Education and Conference Center in Austin. This event was a comprehensive showcase of the latest trends and insights in data...
AI Integration in Legal Tech: Navigating Challenges for Effective Litigation Support
In this case study, I delve into my personal involvement with a software development company that specializes in creating tools for legal firms. This software is designed to assist lawyers in litigating against individuals who fail to fulfill legally...
Transforming Data into a Value-Added Asset
Unlocking the Hidden Value of Data as an Asset for Your Business If done properly your data could be deemed to be valuable assets. 21st December 2023 | Marc Smith. Data is an in-house result of many Digital Businesses systems but should not be only a...
Exploring the Future of Artificial Intelligence — 8 Trends and Predictions for the Next Decade
In the realm of technological evolution, artificial intelligence (AI) stands as a beacon of transformative power, heralding a future brimming with potential and promise. As an avid observer of AI trends, my attention has been particularly captured by...
Improving cooperation between business departments and the IT department in Maspex Group’s transformation projects through automation and data analysis
Introduction: This case study will present the results of a project aimed at defining standards for conducting transformation projects and designing IT ecosystems in the Maspex Group. Maspex Group is a company operating in the food industry,...
Artificial Intelligence: Back to the Basics
Introduction: In the rapidly evolving landscape of modern business, Artificial Intelligence (AI) stands as a beacon of transformative power. It is the new buzzword in the business community, and rightfully so. This technology was once a distant dream...