Read past issues of Newsletter

Enhancing Creativity and Effective Prompting with LLMs in Business Struggling to stay creative in your packed schedule? You're not alone. Many leaders overlook the power of large language models to enhance creativity in tight timeframes. In my latest video, I break...

The AI Revolution: Promise vs. Reality As AI technology advances rapidly, companies are pouring billions into infrastructure and development. But are we overspending on a technology that might not deliver immediate returns? This massive investment is reshaping...

Challenges of Integrating AI in Software Project Planning I came across an interesting article focusing on the challenges of integrating AI in software project planning. I think it is going to have a huge impact on software houses and tech companies, particularly in...

The digital transformation era has catalyzed the adoption of AI in customer service operations. Businesses are increasingly tasked with navigating issues related to empathy in AI interactions, the prevalence of information silos, misinformation, job security concerns,...

The problem is - You don’t dance with AI but you should Customer operations and sales are already deeply integrated with AI. Embrace it; don't let the productivity factors pass you by. The old school way is old school. Now, data and AI are dancing together, and you...

Optimizing Productivity Through AI Ecosystem Integration Most people do not have time to experiment with artificial intelligence and discover the right applications for their work. As a result, their productivity will decrease over time. The point is that one AI tool...

As the sales and customer service landscapes evolve, AI-driven predictive lead scoring emerges as a game-changer, providing superior accuracy and efficiency. Concurrently, the ethical integration of AI—emphasizing transparency, data protection, and bias mitigation—is...

Whether optimizing customer operations or enhancing contact center performance, AI offers transformative benefits. This week, we explore two critical areas where AI can make a significant impact: Selecting the right generative AI model for your business Improving...

How AI can transform both your sales strategies and customer service operations? Are you looking for ways to boost sales conversion rates, improve customer satisfaction, and streamline your business processes using AI? Perfect, let's uncover how AI can revolutionize...

Do you also struggle with the lack of performance metrics for AI in your customer operations? You're not alone. Many organizations find it challenging to effectively measure and optimize the impact of AI technologies. How can you be sure that AI implementations are...