The problem is – You don’t dance with AI but you should
Customer operations and sales are already deeply integrated with AI. Embrace it; don’t let the productivity factors pass you by. The old school way is old school. Now, data and AI are dancing together, and you might be missing a lot.
Don’t worry if you’re not there yet; you might be able to catch up soon.
Attention! Your work may be at risk – not from AI, but from those who can work with it!
Lone wolves – whether human or AI – lose in the race for the future.
While we argue whether AI will replace us, smart teams have already designed and run undefeated human-machine teams, leaving the ‘AI is hype’ mindset behind.
We are stuck in the outdated thinking of ‘man versus machine’.
Look at this data – it’s not a duel, it’s a dance! A dance where AI and humans are building something beautiful to help teams and customers. The speed of light is in our hands when AI holds our hands and we tell AI what to do for us. For good.
Source: https://arxiv.org/pdf/2404.000…
It’s easy to get the picture. More green dots mean the topic was successfully solved through the AI-human dance. Imagine if your customer complaints could be solved this way through unstructured feedback processing. Also, tracking your tickets from AI chats can quickly be turned into a pattern. Am I talking about 100% automation? No, that’s definitely not the point. The point is to understand unstructured data to bring structure. Faster, unhidden spotting.
You might be interested in taking the first steps.
How to act now:
- Request AI training in your company. Talk to your leadership and grab content.
- Start experimenting with AI tools in your daily work. Use AI to understand your emails, complaints, online recommendations, or processes.
- Be a pioneer, not a victim of the AI revolution. Be proactive. Be there for the change and experimentations.
The future belongs to the masters of human-AI collaboration.
Here’s another example that brings the above to daily practice. Coaching sales teams exposed me to many tasks teams need to handle. One of them is preparing for meetings and making sure the sales person understands the customer context. Studying and going over materials would be key here.
Claude changed AI game.
Ok, here is why
1. Claude.ai
2. PROMPT: Create an interactive Business intelligence infographics report of this Vercom company attachment
3. Company shareholders deck
Boom.
https://drive.google.com/file/d/1gyv7X65bxzR-7oBUJLCG0lqDKhtSGaMv/view?usp=sharing
Those who are proactive, wins in AI world
Former OpenAI co-founders, Ilya Sutskever and Daniel Levy, have created Safe Superintelligence Inc. The company focuses exclusively on developing safe AI superintelligence. Their business model is designed to protect safety goals from short-term market pressures. The project is generating interest in the AI industry. Time will tell, but it has already shown me something.
This example demonstrates that there’s always room for innovation. Identify problems in your industry and act proactively.
Act proactively means don’t wait, be part of the change, don’t let your house slide off the cliff.
Think about how you can introduce positive changes, drawing inspiration from Safe Superintelligence Inc.’s approach.
What needs to change?
What kind of change is needed?
I’m writing here, of course, about productivity using artificial intelligence. Recently, the CEO of a large company told me, “Arek, there’s a department in my company that just copies data from one place to another.”
You know what I thought… this is a great place for AI.
What can you change for your customers? How their life can be easier because you test, implement AI and make it works for them.
And here is the ready to go list for you what you can do in customer operations to make sure efficiency is there. Slack made it easy for us to bring the proper focus to what we want to change.
AI is reshaping how we conduct customer operations: 22% would use AI-saved time for admin tasks, 21% for core projects. Learning, innovation, and networking also top the list. How would you allocate AI-enabled time savings?
See you in a week.
Have a AI-powered week.
Bring the change.
Be the change.