AI Strategy for Business: Enhancing Customer Experience and Operations

Develop a practical understanding of AI implementation within your business strategy, with a focus on improving customer operations and experiences.
Arek Skuza Headshot

Trainer Profile

Arkadiusz (Arek) Skuza is an expert in the field of artificial intelligence and data monetization, with over 20 years of experience in advising the management boards of European and American companies. As a consultant and implementer of AI strategy solutions, Arek specializes in using technology to increase the efficiency of business processes, productivity, and sales and marketing. His achievements include generating savings of $13.3 million in AI-based projects, significantly shortening product development cycles, and improving sales metrics by 500%. His clients include Allegro, Ikea, Shell, Maspex, Modoma, Solereis, Krishome, and over 20 other companies from the US and Europe.

Arek is a highly regarded trainer and speaker who has conducted over 160 lectures and workshops in Europe and the US on business model transformation and the use of AI. He is a lecturer at American and Polish MBA programs. Arek was elected to the board of Tech Titans, actively engaging in the development of AI in the US state of Texas. His approach combines deep technical knowledge with a practical understanding of business needs, making him a unique expert in the field of AI and business innovation. Arek’s publications can be found at https://arekskuza.com/the-innovation-blog/.

Duration

    2 days (8 hours)

Target Audience

  • Business leaders
  • Managers
  • Strategic planners
  • Operations managers
  • Customer experience professionals
  • IT professionals

Objectives

  • Fundamentals of AI strategy and management.
  • Assessing organizational readiness for AI integration.
  • Effective management of AI projects.
  • Leveraging AI to optimize customer operations.
  • Enhancing customer experience through AI-driven insights.

Detailed Program

  • Integrating AI into your business, defining objectives, identifying areas where AI can deliver the most impact, and developing a roadmap for successful AI implementation.
  • Using AI to streamline processes, automate tasks, improve efficiency, and deliver a more seamless and satisfying customer experience.
  • Gathering and analyzing valuable customer data, gaining insights into customer behavior, preferences, and needs to personalize interactions and anticipate customer expectations.

Pricing Details

  • Online workshop price: €3500